FAQ

FAQ

     illustration de la tétine élhée de forme physiologique du biberon élhée

pictogramme avec le coeur élhée, représentant les engagement RSE de la marque élhée    

   

    icone représentant une boutique pour la liste des magasins revendeurs de Élhée, marque de biberon en silicone innovant et made in france

LE BIBROND

What are the advantages of Élhée BibRond ?

Élhée BibRond is a new baby bottle concept in silicone, “healthy, sensory and streamlined”, whose strengths are:

 

  • Its sensory and ergonomic design: BibRond is distinguished by its streamlined design, all in roundness, softness and poetry. The flexibility of Élhée BibRond’s materials and its subtle and delicate texture offer sensations close to natural breastfeeding.

 

  • Its original design and guaranteed safety: designed in a pure, new generation medical grade silicone, selected for its highest degree of compliance, Élhée BibRond does not contain bisphenol A (BPA) nor any other substance likely to harm the baby’s health, such as its substitute bisphenol S (BPS) or lead, PVC, phthalate, nitrosamine, cadmium or heavy metals. Élhée BibRond is non-allergenic and is perfectly suitable for contact with food.

 

  • Its unique, patented closure system eliminates the risk of the milk and its nutrients coming into contact with any materials other than those of the bottle, teat and silicone sealing disc.

 

Flexible, light and pleasant to the touch, Élhée BibRond is designed to guarantee a healthy diet for your baby and to offer you tender and carefree bonding moments during feeding time.

From what material is Elhée BibRond made ?

  • The bottle, sealing disc and the teats are made of 100% silicone.
  • The leak-proof cap, upper screw ring and lower ring are made of polypropylene (PP), a plastic that contains no additives, bisphenol-A (BPA) or bisphenol-S (BPS).

Élhée has chosen materials that comply with the highest possible safety standards, guaranteed completely harmless to your baby’s health, so you can feed your baby with total peace of mind.

What are the advantages of medical grade silicone ?

The medical grade silicone used in the manufacture of BibRond is completely safe for your baby’s health. This silicone meets the US FDA, CPSIA, EN 14350 and BfR standards. It does not contain bisphenol A (BPA) or any other substance that could harm the health of babies, such as its substitute bisphenol S (BPS) lead, PVC, phthalate, nitrosamine, cadmium or heavy metals.

It also has many other advantages: it is flexible, hygienic, and non-sticky, it does not dry out or crack with use. It is resistant to extremes of temperature, it is dishwasher, microwave, sterilizer, fridge and freezer safe.

What is Bisphenol A or Bisphenol S?

Bisphenol-A (BPA) is a chemical used primarily for the production of plastic polycarbonate and acts as an impostor of estrogen, more widely known as an endocrine disruptor. Studies have linked BPA to depression, Type 2 diabetes, heart disease and a number of other conditions. BPA can be particularly dangerous during pregnancy, infancy and childhood; its presence has been prohibited in baby bottles in France since 2010. This regulation was extended to all food-grade packaging since January 1, 2015. In some cases, bisphenol-S (BPS) was used as a substitute for BPA with the same toxicity risks as BPA.

 

Because your baby’s safety is Élhee’s top priority, Élhée BibRond does NOT contain BPA or BPS.

How do I assemble Élhée BibRond ?

Assembling your BibRond is easy, just follow these simple steps:

1. First, place the repositionable collar low inside the silicone bottle, as shown.

2. Then, insert the lower ring into the silicone bottle slot, applying a light pressure on the top of the bottle while rotating it with your fingers.


3. Replace the repositionable collar vertically along the lower ring as soon as it is positioned correctly in place.

4. Then, place the teat inside the upper ring screw. Position the teat correctly by gently pulling until it is in place. Screw the upper ring onto the lower ring. Shake, your Élhée BibRond is now ready for your baby!

Where is Élhée BibRond designed and produced ?

Élhée BibRond is 100% Made in France, from creation to fabrication.

It is designed with the utmost care and respect for people, the environment and biodiversity.

All elements, accessories and packaging of the baby’s bottle (with the exception of the teat), are manufactured in the Rhône-Alpes department in south-eastern France. Élhée has chosen a physiological teat best suited to the comfort and correct oral development of your baby. Its manufacture has been entrusted to a team of experts in Germany. The entire production chain, from the choice of the of the raw material quality to the shipping of our finished products, is completely mastered. This is how we guarantee 100% traceability of our products.

Is Élhée BibRond perfectly watertight ?

Élhée BibRond is designed to be perfectly watertight. This is why the leak-proof cap can sometimes seem hard to open, especially at first use. However, it quickly becomes supple and easy to use. In addition, the silicone sealing disc placed under the teat during transportation will allow you to move around without any risk of leaking.

Is Élhée BibRond dishwasher safe ?

Élhée BibRond bottle and teats can be safely washed in the dishwasher placed in the upper rack. However, to make the teat last, we would recommend gentle hand-washing with a standard washing-up liquid or with one that has an eco-friendly label.

illustration de la tétine élhée de forme physiologique du biberon élhée

ÉLHÉE TEATS

Can I alternate breastfeeding with Élhée BibRond ?

The soft and extra-supple texture of the physiological teat provides your baby with a sensation that is similar to breastfeeding. The teat’s enlarged base in particular reproduces the natural sucking position. Its adapted perforation regulates the flow according to the liquid contained in the bottle, which encourages your baby to exert the same sucking effort as at the breast. Thus, your baby doesn’t lose the habit of breastfeeding, unlike with other teats that often propose a single, much faster flow rate.

Which teat is best adapted to my baby's BibRond ?

To adapt to babies’ needs, the Élhée teat is available in 2 sizes (0 – 3 months and 3 – 24 months) and 3 flow rates (S, M, L). The baby’s flow preferences are usually related to how they breastfeed. Some are eager to eat, others need more time. The sizes and flow rates, below, are indicated under the base of the teat.

From birth, 0 to 6 months

Size 1 S Slow Flow

From 3 months

Size 1 M Medium Flow

From 6 months

Size 2 M Medium Flow        

Size 2 L Fast Flow

Why do Élhée teats contain a valve ?

Élhée teats incorporate a valve that reduces the absorption of air during suction, thus decreasing the baby’s risk of colic. It’s a slit-shaped opening on the side of the teat specifically designed to reduce air absorption and the risk of regurgitation by the baby, to aid its digestive comfort.

Is there a specific sense when using the teat ?

The asymmetrical shape of the Elhée teat comprises a rounded part, which is placed against the upper palate, and a flat part, placed against the baby’s tongue. The anti-colic valve should be placed on top, directly under the baby’s nose.

How do I care for the teat ? How often should it be changed ?

Before and after each use, the teat should be thoroughly cleaned separately from the ring with a conventional or ecological dishwashing liquid, and then rinsed in clear water. A special mini-brush for teats can be used.

For reasons of hygiene and safety, it is advisable to replace the teat after 4 to 8 weeks, depending on its frequency of use.

Are the teats interchangeable on both BibRond sizes ?

Yes, all teats can be used on all sizes of Élhée BibRond.

pictogramme avec le coeur élhée, représentant les engagement RSE de la marque élhée

OUR SOCIAL AND ENVIRONMENTAL ENGAGEMENTS

Is Élhée BibRond's manufacturing eco-friendly ?

Élhée is moving towards the most eco-friendly production possible, favoring the choice of environmentally-friendly raw materials, avoiding, in particular, multi-material components, and working with industrial partners committed to the same environmentally aware approach.

The environmental management system of Élhée’s industrial partner is ISO 14001 certified, and its CSR commitment is labeled ECOVADIS Silver.

The cardboard of our packaging and the paper of our notices are FSC certified. The ink used in the packaging and instruction leaflets, is vegetal based and Imprim’Vert labeled.

Élhée is producted locally: Élhée BibRond and its packaging are made in the Rhône-Alpes, in south-eastern France, with the sole exception of the teat, which Élhée BibRond‘s assembly and packaging process are entrusted to a social integration enterprise (ESAT) in Rhône-Alpes, by the La Providence association of Saint-Laurent in Royans.

ONLINE PAYMENT ON ELHEE.COM

Which payment methods does elhee.com accept ?

We accept Carte Bleue, Visa, Mastercard and PayPal on our elhee.com website.

Is online payment on elhee.com secure ?

Transactions are encrypted and secured according to the highest current security standards (SSL Data Encryption Certificate). And the entire elhee.com site abides by the HTTPS protocol.

We do not have access to your personal banking information. Bank card numbers are never stored – even temporarily – in our databases. Only the information useful to the processing of orders is communicated to us by the payment module (name, address, products ordered).

How is the tax for countries outside the European Union determined ?

The elhee.com e-boutique prices displayed include VAT (Value Added Tax) for France and the EU. If you live outside the EU, we invite you to create an account on elhee.com, with your postal address to establish your location. Our software will take your country of residence into account and the prices of our products will be indicated excluding VAT.

When and where do I get my bill ?

Your invoice is sent to you by email as soon as your order is shipped.

DELIVERY AND FOLLOWING YOUR ORDER

Where does elhee.com deliver to ?

The geographical delivery zones of the elhee.com e-boutique are as follows:

 

  • Metropolitan France, Corsica, Monaco and the DOM-TOM
  • Some European countries including Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

 

If your country is not listed here, please contact us by email at the following address: contact@elhee.com

What are the terms, costs and shipping times ?

Delivery of the elhee.com e-boutique is provided by Colissimo and UPS.

Shipping costs are dependent on the country of destination, the weight and the total volume of selected items. Fees and delivery times are indicated before the final validation of your order.

 

Deliveries within Metropolitan France

Orders made online are prepared and shipped within 48 hours. Online orders placed after 11:00 on Fridays, however, will be shipped as of the following Monday. This allows delivery within 1 to 5 business days * from order confirmation, by:

  • Colissimo home delivery in 48h – 72h (after shipping). Delivery charge isfrom 5.90 €. The very first order is free of delivery charge to clients who have signed up for the Élhée Newsletter.
  • Express delivery via UPS Access Point in 24 hours (after shipping). This delivery charge is 11€.

How do I track my order ?

When your order is shipped, you will receive an email with your tracking number.

You can also track the progress of the preparation and delivery of your order by logging into the “Orders” page of your personal space.

RETURNS & REFUNDS

How do I return an article purchased on the elhee.com site ?

If you change your mind, you have 20 days from reception to inform us of your intention of returning your article, stating your reason for this return. Online orders made in Metropolitan France can be returned free of charge. From outside of France, returns are at your expense.

Please send an e-mail to contact@elhee.com indicating your order number and the reason for your return. We will then send you a pre-paid Colissimo return slip. Goods must be returned in their original packaging. On receipt of your returned goods, you will be fully refunded, provided that the products are in their original condition.

How do I exchange an article ordered online on elhee.com ?

For logistical reasons, the Élhée e-boutique does not exchange goods. You have a period of 20 days from receipt of your order to notify us by mail of your intention to return an item, stating the reason for the return. The cost of return is free of charge in Metropolitan France. From outside of France, return postage costs are your responsibility.

Goods must be returned in their original packaging. Upon receipt of returned goods, you will be fully refunded, provided that the products are in their original condition. You can then reorder on elhee.com

MY ÉLHÉE ACCOUNT

Do I have to open an account to place an order online ?

Yes, you do, to finalise and follow your order on the Élhée e-boutique.

I've forgotten my password. What should I do ?

Go to Sign In on My Account and click on ‘Forgotten your password?’

We will e-mail you a temporary password before you re-register your password.

How can I modify the information on my Élhée account details ?

You can modify all your information in your personal area under the “Account Details” section of the “My Account” page.

icone représentant une boutique pour la liste des magasins revendeurs de Élhée, marque de biberon en silicone innovant et made in france

OUR FRENCH RESELLERS

FLEUX
39 rue Sainte-Croix de la Bretonnerie
75004 Paris
+ 33 9 70 24 83 37

WOMB
93 Rue Réaumur
75002 Paris
+ 33 1 42 36 36 37

SMALLABLE
82 Rue du Cherche-Midi
75006 Paris
+ 33 9 72 66 27 03

LITTLE CASBA
19 rue Jean Jaurès
17 410 Saint-Martin de Ré
+ 33 9 86 37 31 31

OPEN ME
74 rue Gambetta
64 200 Biarritz

GOOD BY MARYLOU
21 rue Nationale
37400 Amboise

goodbymarylou.com

LE PETIT SOUK
lepetitsouk.fr

NATALYS
natalys.fr

BLANC FALAISE
3 rue Paul Vidal
31 000 Toulouse

POW WOW KIDS
14 rue des Piliers de Tutelle
33 000 Bordeaux
powwowkids.com

OUR FOREIGN RESELLERS

BELGIQUE

HET LAND VAN OOIT
Koningin Astridlaan 82 C
2 550 Kontich
+ 32 03 843 30 05

BELGIQUE

HYGGE
Mechelsesteenweg 92
2018 Antwerp
hyggekids.be

DANEMARK

BÖF
Ny Carlsberg Vej 17, ST th
1760 Copenhagen V Denmark
+ 00 45 27 48 48 68

SPAIN

MINICOTON
minicoton.com
+ 00 696136801

SUISSE

CASPAR
Fraumunsterstrasse 19
8001 Zurich
+ 41 445016779 caspar-online.ch

LIBAN

COOKIE DOUGH


Immeuble Maktabi Mae Zia
Rue Clemenceau
Beyrouth
+ 00 961 1 364 073

ROYAUME UNI

9 MONTHS AFTER
31 Queens Grove Road
Chingford Essex E4 7BT

ROYAUME UNI

WOOL AND CREAM
Farm House Church Lane
BN 150 AZ Sompting  Sussex woolandcream.com

ESTONIE

BABYLUV
Hansu 12 3523 Tallin
babyluv.ee